Payment of Completed Projects
After completing a one-time job or project, clients will be notified of completion. They will have 3 days to review the work, request adjustments, and follow-up visits before we may automatically bill for the work.
Payments are made online via the portal or the payment link on your invoice statement.
Invoicing
Invoices are sent via email upon completion of services typically on the same day. Allinvoices sent will be available on your secure client hub accessible via ourwebsite.
Pricing
Our services are billed and invoiced by the visit on a flat rate basis (ex. $45/visit). Please note that our prices may be subject to change with adequate notice to the client should we feel the scope of work has changed or we encounter unexpected time and effort required to deliver the service.
Automatic Payments
By default, all our clients are billed after the service is rendered via auto-billing through a card on file. Upon quote approval, you will receive emailed instructions on how to add a card on file prior to scheduling.
Card-On-File
Please note that regardless of the payment schedule, a cardon file is required to establish and continue recurring services. A card on file may be added via our client hub using a secured PCI-compliant Point-to-Point Encryption system used for all credit/debit transactions, including processing and storing card information.
Client Hub Self-Pay
If preferred, an invoice after each service may be sent via email accessible via our online client hub. All invoices are due within 7 days of service rendered.
PastDue / Declined Cards / Account Fees
Any invoices left unpaid past the 7-day due date are considered past due and payments late. No future services may be rendered until payment has been made. Any recurring visits may be paused/cancelled until doing so.
For residential clients: Payments are due 15 days after invoicing, followed by a 15-day grace period to resolve any existing payment issues.
If a card is declined, we will default to sending you an emailed invoice followed by a notice of the declined card and a request to add a new card on file. Invoice due dates still apply, however we may provide some leniency in resolving the matter.
A $15 collection fee may be applied to the invoice 24 hours after the 7-day payment due date.
We charge a 12% annual or $25 late fee, whichever is greater, on past-due invoice amounts over 30 days old.
Trip fees of $15-$45 may be applied to accounts with services not deliverable/rendered on prescheduled dates as a result of lack of property access, change of gate codes, last-minute cancellations, and other such conditions leading to property being partially or fully unserviceable.
Some fees may be waived by management approval on a case-by-case basis dependent on the circumstance and payment history.
Client Hub
With an email provided and profile created on our end, clients will have access to their client hub accessible via our website, where they can view payment history and receipts, invoices, stored payment methods, view quotes, and make job requests.
With approval of these terms, client grants our employees access to their front and backyard during scheduled service dates, quote assessment visits, or other events where an employee must return to the property relating to service.
While we cannot provide an exact time of arrival for our maintenance visits due to dynamic scheduling, traffic, or weather conditions, we do provide on-our-way text notifications with an ETA.
It is client’s responsibility to ensure any gates are unlocked prior to arrival of crew arrival. While we take extensive measures to prevent property damage, all personal property items should be moved away from lawn or area of service to avoid damage.
We are not liable in case of damage caused to items left on lawn, to include pet toys, hoses, and other items, however we try our best to spot and move them out of the way.
Property should be made fully accessible day of service, otherwise trip fees may be charged, never to exceed the cost of service.
The client is advised and permits their property to be photographed and videographed for site documentation, quality control, and social media/marketing purposes.
Weekly/Biweekly Lawn Maintenance
Included with weekly/biweekly lawn maintenance are mowing, string trimming, and blowing hard property surfaces each visit. Additional charges may apply if edges have yet to be maintained before our first service or the lawn is overgrown as determined by an estimator of our company. Please ensure your property is picked up before our crews arrive for service. We cannot be responsible for children's toys, dog toys, garden tools, garden hoses, or any other obstacles that mowers may run over in your lawn. Please take care of dog waste before mowing each visit.
Please ensure your property is picked up before our crews arrive for service. We cannot be responsible for children's toys, dog toys, garden tools, garden hoses, or any other obstacles that mowers may run over in your lawn. Please take care of dog waste before mowing each visit.
Other services include bush trimming, weeding, and other non-recurring and project-based work. They are performed a-la-carte and billed individually upon completion, or if scheduled with recurring lawn maintenance, billed together.
Important correspondence, such as notification of scheduling adjustments due to weather, price adjustments, and any other communications will primarily be sent to you via your email on file.
We may also communicate via text or call for more urgent communications.
Due to liability issues, we do not service properties with pets or animals in the service area.
In order to provide a timely and fair resolution, any complaints relating to a prior maintenance service must be notified to us within 5 days of the service date or more for landscaping services up to management based on the complaint and service type.
Annual or seasonal commitment is optional to participate in our recurring services. A request for service cancellation is preferred to be sent seven days before the next service. Due to scheduling complications, you may not cancel your service when your property is scheduled for service.
Any changes to service, to include upcoming scheduling and frequency, should be made 48 hours prior to the next service date for timely accommodation.
Commitment to service is option, and clients are free to cancel at any time. Due to scheduling complications, a client may not cancel the service same day property is scheduled for service.
The client/homeowner association is advised and permits their property to be photographed and videographed for site documentation and social media/marketing purposes.
These terms and conditions are for all services provided by our company but are not a contract detailing the specifics of an individual service or project or agreement to a price or offer. All service and project details will be included in a quote, subject to your approval. Accepting the quote is considered a legally binding agreement for us, the company, and the approver.
Ourfocus since the creation of this company has been to provide exceptionalservice for our clientele. We pride ourselves on excellent service and listento our customer’s needs.
We may amend the terms and conditions at any time. Ifthe revision is significant, we'll inform you by email or by posting a noticeat the top of this page before the changes go into effect.
These terms and conditions are for all services provided by our company but are not a contract detailing the specifics of an individual service, project or agreement to a price or offer. All service and project details will be included in a quote, subject to your approval. Accepting the quote is considered a legally binding agreement for us, the company, and the approver.
***Approving the quote for services rendered via signature, written in email, text, or over the phone, is an agreement to the above terms and conditions. If you have any questions or would like clarification on any of the above terms and conditions, please get in touch with us at contact@howdylawncare.com.